These terms and conditions should be read in conjunction with our Privacy Policy and Cookie Policy
The following terms and conditions apply to all companies and or persons or other entities (“you”) that are attending any event (“Event”) organised by us.
Acceptance of terms and conditions
By completing an online booking form or for any bookings made over the phone or by email, Whats App or Messages for a particular event, you are agreeing to the terms and conditions set out below (“Terms”) and they will be incorporated into the contract between us (“Contract”). You will ensure that your employees, partners, agents, contractors, subcontractors and any other person attending the Event on your behalf shall comply with these Terms. The Contract is formed when we send you a booking confirmation.
Payment in full for any publications, booklets or any other merchandise sold by The Parent Team is required prior to the dispatch of the goods.
Payment for Workshops is required in full in advance to secure the places booked.
Payment for Private Consultations (either online or in person) is due at the time of booking or as soon as the session is confirmed.
Payment for any course is required in full before the start of the course unless agreed otherwise and will be requested either at the time the booking is made or when a place on a given course is confirmed. Bookings taking advantage of any early booking discount or other offers must be paid in full prior to the lapse of any offer to secure the said discount.
Most bookings are made using STRIPE or PAYPAL via our portals. We may also accept online bank transfers by agreement.
In the event that any merchandise is faulty in any way a full refund will be offered by The Parent Team. The Parent Team reserves the right to request the return of any faulty goods prior to a refund being offered.
The Parent Team also offers refunds on any course or workshop booking as per the policy below:
1. COURSES CANCELLED BY THE PARENT TEAM.
In the event that we have to cancel a session The Parent Team will endeavour to give a minimum of 48 hours notice and the Client will be entitled to a full refund of the cost of the course or if preferred by the client any payments made may be credited towards further sessions.
The Parent Team accepts no liability for the reimbursement of any travel and accommodation expenses associated with any workshop or course or other session in the event of a cancellation. We strongly recommend that clients travelling from outside London take out travel insurance.
2. COURSES CANCELLED BY THE CLIENT.
A. Workshops, Friday Refreshers & 1 Day Courses.
For cancellations made 7 days or more before the scheduled start of the event the client will receive a full refund, less £5 admin/service charge fee or if the client chooses any payments made may be 100% credited towards future sessions. For cancellations made less than 7 days prior to the start of the workshop no refunds are available and any money paid will not be available as a credit. A recording of the workshop will be provided to you for a limited period.
B. Cancellation of a multi-part/day course.
Whole Course.
Prior to the start of the course.
7 days notification is required in the event that a client wishes to cancel a booking for a course. A full refund will then be made or a credit towards another service if requested. In the event that less than 7 days notification is given The Parent Team reserve the right to deduct from any repayment/credit a £30 admin charges occurred in preparing for the client's attendance on the course.
After commencement of the course.
If after the commencement of the first class of the course the client subsequently cancels the remainder of the course the Parent Team will offer the client a credit towards any other courses/workshops or session(s) on the following basis. The credited amount will be the amount originally paid less an admin charge of £75.
One or more sessions
If, after the first session of your course, you are unable to make a session we would ask that you inform us as soon as possible (including on the day of the session itself). For any missed session we will provide you with a recording of the class free of charge. The recording will be available for a limited period.
C. Private Consultations.
If clients are unable to attend we ask for a minimum of 48 hours notice of cancellation. Given this notice a full refund/credit will be made. In the event that less than 48 hours notice is given a 50% cancellation charge will be made.
D. School Talks
Talks hosted and being paid for the school.
Where a school is paying The Parent Team directly for a talk (notwithstanding the fact that the school may in turn be charging parents) we request 28 days notice of cancellation by the School to qualify for a full refund. In the event that an event is cancelled with less than 28 days notice The Parent Team reserve the right to withhold up to 50% of any fee paid. Cancellation with less than 14 days notice will result in the loss of 100% of all fees paid.
If the event is cancelled by The Parent Team all payments received will be refunded.
E. Corporate Talks
In the event that a corporate workshop or course is cancelled with 28 or more days' notice by the client we offer a full refund for any fees paid. In the event that an event is cancelled with less than 28 days notice The Parent Team reserve the right to withhold up to 50% of any fee paid. Cancellation with less than 14 days notice will result in the loss of 100% of fees paid.
If the event is cancelled by The Parent Team all payments received will be refunded.
We may record ONLINE interactive/live courses, workshops and consultations or other Parent Team events. Collectively referred to as 'Events'.
Any recordings of an event can be made available to those people who either attended that event or to people registered for that event who subsequently are unable to attend that event due to unforeseen circumstances, post the event. All clients hereby agree to keep confidential anything said by any participant in that event.
The Parent Team reserves the right to modify the contents of classes or workshops from time to time.
The Parent Team is also committed to implementing an effective programme for each family. Occasionally, this may result in us recommending an alteration to the agreed programme. This may require an increase of fees. The alteration of the programme will not take place without the agreement of the client but The Parent Team reserves the right to cancel the agreed unaltered programme if we feel that the clients’ needs will not be best served by it. In these circumstances the above terms relating to cancellations and refunds will apply.
Any damage caused by a client or the child of a client or cleaning required as a result of a client’s actions or the actions of a client’s child to the property of a Parent Team facilitator or the property of any third party while on the premises of a Parent Team facilitator’s property will be charged at full cost to the client.
The Parent Team accepts no responsibility for the possessions of clients or their children brought on to the premises.
Subject to the provisions below the content of our sessions will not be discussed with anyone except The Parent Team employees for the purpose of furthering our service to you or for staff training and this will be done in confidence and with total anonymity.
If at any time while in a session with any of our clients any of our facilitators believes that a child is suffering or at risk of suffering significant harm then The Parent Team facilitator will advise one of the directors of The Parent Team of their concerns and the details supporting such concerns.
If the Director assesses that the child is either suffering or at the risk of suffering significant harm then they will take steps to inform the appropriate authorities as required by law.
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We take the protection of our copyright very seriously. If we discover that you have breached the terms of the above licence, we may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you using our materials. You could also be ordered to pay our legal costs.